Why Having Quality Volunteers Makes Your Ministry So Much Stronger:
Below is email one of our small group leaders recently sent to a parent who was upset about her son getting injured while playing a game during small group. She had sent a scathing email accusing him of negligence, etc. He had tried to call her several times but was unable to get ahold of her. I’m not sure there is a “professional” youth worker on the planet who could have written a better email to a concerned parent.
Dear Mrs. XXXX,
Thanks for letting me know about what’s going on with XXXXX. I’m so sorry to have left you feeling like there wasn’t adequate supervision at last night’s C Group. I’ve been leading small groups with students for about 10 years now, and I always try hard to provide a safe, healthy environment. That being said, I can never completely remove the possibility of an accident happening, and I think this is what happened last night. The game we were playing was not dangerous, but XXXX had an accident and got injured. Had I known more clearly the extent of his injury, I CERTAINLY would have contacted you immediately. When I asked him if he was OK, he assured me more than once that he was fine and never mentioned feeling dizzy or not being able to see. Please let XXXX know that in the future he can always tell me if he is not feeling well or is injured, and I will do everything possible to contact you immediately.
For the future, XXXXXX, I hope you’ll feel comfortable that XXXX will be well taken care of and provided a safe environment at C Group. I’ll continue to run C Group as I always have, with time for deeper learning and other time for fun and games. Like I said before, I cannot promise you (or any parent, for that matter) that accidents won’t happen, but I can promise, now that I understand your expectation a little better, that you will always be immediately contacted in case of an injury. I fully respect your role as XXXX’s parent and understand if you feel you need to make other arrangements for him for C Group, but I hope you’ll allow him to continue to be a part of my group.
Please feel free to call me at XXX-XXX-XXXX if you have any further concerns that I can talk through [...]
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